Starship Group - Ticketed Events General Conditions
Effective 08 November 2022 and subject to change. For private events and vessel hire, please contact our Events Team for terms and conditions.
The following points apply to all Terms & Conditions:
- Conditions of Carriage apply to all bookings
- Travel insurance is strongly recommended
- Groups over 35 guests are on request as special conditions and/or a private event may apply
- Refunds are not available for services not availed once travel has commenced
- All refund claims must be made in writing
- Refunds exclude cancellation fees, change of date fees and any third-party fees financial transaction fees including credit card surcharges
- Additional terms and conditions may apply to promotional products that may be released from time to time, which will be indicated on the promotional material
- Special terms and conditions may apply to agent bookings. More information here
Cruise with Confidence
The Starship Group strives to be flexible with cancellation and date change requests due to Covid-19 regulations. We understand government regulations, isolation orders and border closures can disrupt your travel plans. Therefore, we may offer a refund, a discount or credit for a future cruise depending on the circumstances. Please remember, you may also be required to provide suitable evidence. At the same time, we appreciate your understand that sometimes a refund is not always possible. There are costs involved in changing your booking, at an administrative, operational, catering and staffing level. At all times, credits or refunds over and above our standard terms and conditions for Ticketed Cruises, or your individual contract for Private Events, remain at the company's discretion.
As a guide, if you are Covid-positive and unable to attend, and we are advised a minimum of 24-hours prior to your cruise in writing, and you are booked on a Ticketed Special Event, normal cancellation fees apply, however tickets can be made fully transferrable to another guest.
Ticketed Special Events
Prices & Payment
For bookings with less than 10 guests
- Payment in full is required at the time of booking.
- Prices are variable and valid at the time of payment only
For bookings with 10 or more guests
- 30% deposit to confirm your booking
- Balance due 14-days prior to cruising
- Please advise passenger numbers at the time of each payment
- All payments are final and non-refundable
Agents: Credit Accounts are not available on Ticketed Special Events and limited commission applies.
Date Changes
Most Special Events fall on a single date, and therefore date changes are not available. For special events that run across multiple dates the following applies
For bookings with less than 10 guests
- Date changes are permitted up to 24-hours prior to travel, with any difference in the fare payable at the time of change
- Additional date changes incur a $20 per person fee, in addition to any difference in the fare
For bookings with 10 or more guests
- Date changes are permitted up to 14-days prior to travel, with any different in the fare payable at the time of change
- Additional date changes incur a $20 per person fee, in addition to any difference in the fare
Cancellation
Cancellation by Starship Group: Nil cancellation fee applies
Cancellation by the customer:
- All payments are final and non-refundable
- All cancellations incur a 100% cancellation fee, excluding agreed group allotment release dates, noting all payments are non-refundable
Group Allotments
- Bookings are only considered confirmed when paid in full
- Starship always reserves the right to release unsold seats if required
- If we become full on your departure and/or cruise type, full payment will then become due within 7-days of notification
New Years Eve Ticketed Special Event
Valid for New Year's Eve and other selected Special Events that may be released and notified on occasion.
Prices, Payment and Cancellation
- Payment in full is required at the time of booking.
- Prices are variable and valid at the time of payment only
- All payments are final and non-refundable
Agents: Credit Accounts are not available on the New Year's Eve Ticketed Special Event and limited commission applies.
Sale Agreement
- Starship Group always reserves the right to disallow the resale of our products to third parties
- Discounts to the Retail Rate cannot be advertised without prior agreement
- Agent's Nett rates and services stated in this contract are for FIT travel program inclusions and bundling/packaging and not for direct sale via a Booking Agent's customers who are end users (unless otherwise stated)
General Terms & Conditions of Carriage
In these conditions:
- ‘Company’ means Captain Cook Cruises Pty Ltd and, where the context requires, its employees or agents.
- 'Operator' means Captain Cook Cruises Pty Ltd trading as Starship Group
- ‘Passenger’ means any person or persons on the cruise by virtue of this ticket.
The passenger acknowledges that during the cruise the vessel will be and remain under the absolute control of the Company and that the direction and control of the vessel and its crew is at all times the sole responsibility of the Master of the vessel. The Master of the vessel reserves the right to refuse entry of a passenger onto the vessel and to require a passenger to disembark the vessel in the Master’s sole discretion. The passenger acknowledges that the Master of the vessel has the sole and absolute discretion to vary the scheduled route or destination of the cruise if for any reason the Master of the vessel considers it necessary for the safety and welfare of the vessel, its passengers and crew.
The Company reserves the right to:
- Substitute any other vessel other than the one designated for the cruise (including a vessel not owned by the company) provided that the substituted vessel is of a similar type and includes similar facilities to the vessel named in the cruise;
- To cancel or abandon the cruise either before or during the cruise, if the Company or Master of the vessel considers in their sole and absolute discretion that the cancellation is necessary for reasons of weather or in the interest of the safety and well-being of the vessel, its passengers and crew and the Company will not be liable for any loss or expense incurred by the Passenger caused by such substitution or cancellation.
To the extent permitted by law, the Company, its related entities, employees and agents shall not be liable for any claims, losses, damages, injuries, costs and expenses suffered, sustained or incurred (including but not limited to indirect or consequential) as a result of, or arising out of, or in any way connected with the cruise. The Passenger releases the Company for any claim whatsoever and howsoever incurred including but not limited to a claim for death bodily injury damage or loss of property during embarkation and/or disembarkation to or from the vessel and/or at all times whilst onboard the vessel itself, unless caused by wilful misconduct or reckless disregard of the Company. In the event of breach of any of these terms by the Company, or a failure in whole or in part to provide any service that the company contracted to provide (either expressly or by implication), the remedy for any such breach of any term shall be limited only to the contractual value of the performance of service or obligation that was not performed by the Company, or alternatively part value of the service where there was partial performance of the service or obligation by the Company. Any liability shall be assessed by the Company’s own value of the service and/or obligation or part thereof that is the subject of any claim.
Passengers must not bring any alcoholic beverages or illegal substances onto the vessel.
Special conditions apply to private charter & event bookings. Contact the Charter department for details.
Other Operators - Whilst all care is taken, no responsibility/liability whatsoever is borne or accepted by the Company for any other operator that is included, for any reason, as part of a package holiday, or conference or meeting within the Company’s Ship. The passenger agrees that any independent contractors with whom the Company so contracts provide their services subject to their usual terms and conditions.